The VERDICT application consists of a series of judgement statements which fall into the four categories of management, process, people and technology.
The end-users may either agree or disagree with these statements, to varying degrees. Verdict relies on the judgement of the respondent (i.e. end-user) as to whether or not he/she agrees with the statement/s in the context of their organization, department or group. The respondent(s) need to ensure that their responses are consistent with their
assumptions for example if the responses are in the context of the department (and not the organization), then that assumption must be consistently reflected throughout.
The extent to which the respondent agrees or disagrees with the statement is graded on a scale of 1-5, where
- Strongly Disagree
- Strongly Agree.
A’don’t know’ option is also included (where don’t know – 0 score). The questions/statements are so orchestrated that a response of strongly agree will generate the highest score of 5 points.
An average score is calculated for each category. The higher the average score the more likely it is that the end-user company is ‘e-ready’. Respondents are required to answer all questions for a meaningful outcome. Once all the questions are completed the end-users are presented with a final verdict with respect to their e-readiness in the form of reports, which include textual and graphical data.